Cancellation and Refund Policy

This policy covers Collectorium-owned digital services shown at checkout, including paid membership, an explicitly offered listing-specific first private-offer service, eligible seller-capacity or visibility tools, and retained earlier Offer Room (earlier model) entry or opening rights. Your receipt and entitlement record identify the service purchased. Current paid Offer Market checkout remains unavailable until its tariff, payment and refund path is activated.

It does not cover the price, shipping, insurance, customs, appraisal or return of an object listed by a user. Collectorium does not collect that payment; buyer and seller must agree those terms directly.

Cancelling a recurring membership stops a future renewal according to the provider and plan status; it does not automatically reverse the current period. Removing a listing, not continuing a private offer, leaving an earlier room or not using an entitlement does not by itself decide a refund. Mandatory rights and failure to supply the purchased digital service remain separately assessed.

A refund request asks us or the authorised merchant to review a completed digital-service charge. Approval, provider submission and confirmed reversal are separate steps.

For a consumer service contract within the Turkish distance-contract rules, the general withdrawal period is 14 days from conclusion of the contract. A statutory exception must actually apply to the particular service; calling it digital, opening a listing or accepting general terms does not by itself establish every exception. Any legally required early-performance consent and information must be obtained separately before that performance begins.

Nothing in this policy removes a withdrawal, conformity, refund or other consumer right that cannot lawfully be waived. Rights can depend on your market, the type of digital service and whether performance began after the notices and express acknowledgements required by law.

The checkout must state the service, price, billing period, start of performance, cancellation route and any required acknowledgement before you confirm payment.

We consider duplicate or incorrect charges, failure to deliver the purchased entitlement, material service unavailability, a valid statutory withdrawal and other circumstances required by law. We may review the purchaser, product, market, fulfilment, prior refund, open dispute and chargeback status.

Staff cannot create a valid refund merely by editing access. A refund is complete only when the authorised payment provider's evidence is matched to the original order.

You may also send an unambiguous withdrawal or service complaint to contact@collectorium.co, identifying yourself, the service and the order or purchase date. Access to your account or a particular form is not a condition for exercising a mandatory right. Statutory refund deadlines take precedence over internal approval or provider processing procedures.

Use the secure Support route and identify the Collectorium service, purchase date and receipt reference. Do not send a password or complete card number. If a bank or provider dispute is already open, tell us so duplicate reimbursement can be avoided.

Approved refunds are returned through the original provider and payment method where possible. Processing time after approval is controlled by the provider and financial institution.

Collectorium may refuse a request unsupported by the purchase record or made through fraud, repeated abuse or contradictory chargeback activity, subject to mandatory rights. When payment is reversed, the corresponding unused or continuing digital entitlement may be cancelled.