Cancellation and Refund Policy

This policy covers Collectorium-owned digital services shown at checkout, including paid membership and eligible visibility tools. Offer Market submissions and openings are membership capabilities, not separate purchases. Production has no completed customer Offer Room (archived model) charge or active purchased Offer Room (archived model) right. Your receipt and entitlement record identify any service actually purchased. Checkout remains unavailable until the approved payment and refund path is activated.

It does not cover the price, shipping, insurance, customs, appraisal or return of an object listed by a user. Collectorium does not collect that payment; buyer and seller must agree those terms directly.

Cancelling a recurring membership stops a future renewal according to the provider and plan status; it does not automatically reverse the current period. Removing a listing, not continuing a private offer, leaving an earlier room or not using an entitlement does not by itself decide a refund. Mandatory rights and failure to supply the purchased digital service remain separately assessed.

A refund request asks us or the authorised merchant to review a completed digital-service charge. Approval, provider submission and confirmed reversal are separate steps.

For a consumer service contract within the Turkish distance-contract rules, the general withdrawal period is 14 days from conclusion of the contract. A statutory exception must actually apply to the particular service; calling it digital, opening a listing or accepting general terms does not by itself establish every exception. Any legally required early-performance consent and information must be obtained separately before that performance begins.

Nothing in this policy removes a withdrawal, conformity, refund or other consumer right that cannot lawfully be waived. Rights can depend on your market, the type of digital service and whether performance began after the notices and express acknowledgements required by law.

The checkout must state the service, price, billing period, start of performance, cancellation route and any required acknowledgement before you confirm payment.

We consider duplicate or incorrect charges, failure to deliver the purchased entitlement, material service unavailability, a valid statutory withdrawal and other circumstances required by law. We may review the purchaser, product, market, fulfilment, prior refund, open dispute and chargeback status.

Staff cannot create a valid refund merely by editing access. A refund is complete only when the authorised payment provider's evidence is matched to the original order.

You may also send an unambiguous withdrawal or service complaint to contact@collectorium.co, identifying yourself, the service and the order or purchase date. Access to your account or a particular form is not a condition for exercising a mandatory right. Statutory refund deadlines take precedence over internal approval or provider processing procedures.

Use the secure Support route and identify the Collectorium service, purchase date and receipt reference. Do not send a password or complete card number. If a bank or provider dispute is already open, tell us so duplicate reimbursement can be avoided.

Approved refunds are returned through the original provider and payment method where possible. Processing time after approval is controlled by the provider and financial institution.

Collectorium may refuse a request unsupported by the purchase record or made through fraud, repeated abuse or contradictory chargeback activity, subject to mandatory rights. When payment is reversed, the corresponding unused or continuing digital entitlement may be cancelled.

A Board post is a text notice describing an object you want to find. For Türkiye accounts, eligible Pro membership includes 1 separate Board publication per calendar month; Premium includes 3. Each publication lasts 72 hours from its actual start. Replying and continuing an existing private conversation are free.

Allowances renew by UTC calendar month, which may differ from your membership billing date. Unused allowances do not carry over. Drafting and review do not use an allowance: it is used when you explicitly publish the current approved content. Your account shows the next renewal date and remaining allowance. Changing membership or its source in the same month does not reset usage. An existing publication continues to its original expiry after a downgrade.

If you have no eligible allowance or have used this month’s allowance, you may purchase a separate 72-hour publication where paid publication is available. The total is TRY 30 including taxes. The post, total, term and withdrawal information are shown together before payment; a payment is not started without your separate confirmation. An included publication has no additional Board publication charge.

The fee pays for publication; it is not the object price, a deposit or payment for replies. No particular number of views, replies, suitable objects, purchases or agreements is promised. Collectorium remains responsible for supplying its publication service on the disclosed terms.

An unpublished record is not represented as a completed 72-hour service. If payment was taken but rejection, a technical error or another issue prevents publication, contact support with the request and order reference so payment and service records can be examined together. Applicable remedies remain available for an undelivered service, incorrect or duplicate charges and valid withdrawal. A refund request and a provider-confirmed refund are separate states.

If access is interrupted or publication ends early, the disclosed term and actual service are assessed. Receiving no replies alone does not establish non-delivery of publication; it does not remove defective-service or withdrawal rights. Early commencement and its effect on withdrawal are separately explained before payment under the applicable rules. Calling the service ‘digital’ or ‘72 hours’ does not by itself exclude every refund.

You may also send a withdrawal notice or service complaint to contact@collectorium.co. Exercising a mandatory right does not require account access, a particular form or prior support approval. Internal review or provider processing does not extend statutory deadlines.