Delivery and Return Terms

Collectorium is a listing platform. This document covers only Collectorium's own digital services, not the sale of a physical object listed by a user. Collectorium does not collect the object price, pay the seller, hold object funds in escrow or ship objects. This explanation does not exclude obligations imposed by law.

Membership performance begins when account benefits become accessible; visibility when the purchased placement and term begin. Offer Market submissions carry no separate offer charge; buyer submission limits and seller access to opening listings are determined by the applicable plan. A dossier is treated as submitted only after it reaches the relevant seller's review queue; a failed or pending record is not represented as success. Start time, duration and the remedy for delay are specified before the order; digital services have no physical shipping charge.

Pickup and shipping choices are the seller's statements. Object delivery location, timing, charges, risk and returns are determined between buyer and seller subject to applicable law. Sample listings have no physical stock or delivery.

For Turkish consumer distance-service contracts, the general withdrawal period is 14 days from conclusion. An unambiguous withdrawal notice may be sent without reasons or penalty to contact@collectorium.co or in writing to the business address. Account access, a particular form or prior support approval is not required. Statutory exceptions apply only when their conditions are met for that service; describing a service as digital does not remove all withdrawal rights.

If performance is requested before the withdrawal period expires, the information and express consent required by applicable law must be obtained separately before performance. Marketing consent, general terms or a preselected box must not substitute for it. Mandatory remedies for defective, undelivered or incorrectly charged services remain available.

For a valid withdrawal from a paid membership or visibility service, reimbursement must be made within the statutory deadline, generally 14 days from the notice, using the appropriate original payment method without a fee to the consumer. Internal provider approval does not extend that deadline. If performance becomes impossible, the consumer is informed within three days of learning of that impossibility and collected amounts are refunded within 14 days of the notice. Sending a private offer carries no separate charge; a seller declining it alone does not establish non-delivery of the membership service, while withdrawal and defective-service rights remain separately assessed.

Example: ‘I withdraw from the contract for [service/order reference] purchased through Collectorium on [date]. Name: […]. Notice date: […].’ Using this template is optional.

A Board post is a text notice describing an object you want to find. For Türkiye accounts, eligible Pro membership includes 1 separate Board publication per calendar month; Premium includes 3. Each publication lasts 72 hours from its actual start. Replying and continuing an existing private conversation are free.

Allowances renew by UTC calendar month, which may differ from your membership billing date. Unused allowances do not carry over. Drafting and review do not use an allowance: it is used when you explicitly publish the current approved content. Your account shows the next renewal date and remaining allowance. Changing membership or its source in the same month does not reset usage. An existing publication continues to its original expiry after a downgrade.

If you have no eligible allowance or have used this month’s allowance, you may purchase a separate 72-hour publication where paid publication is available. The total is TRY 30 including taxes. The post, total, term and withdrawal information are shown together before payment; a payment is not started without your separate confirmation. An included publication has no additional Board publication charge.

The fee pays for publication; it is not the object price, a deposit or payment for replies. No particular number of views, replies, suitable objects, purchases or agreements is promised. Collectorium remains responsible for supplying its publication service on the disclosed terms.

An unpublished record is not represented as a completed 72-hour service. If payment was taken but rejection, a technical error or another issue prevents publication, contact support with the request and order reference so payment and service records can be examined together. Applicable remedies remain available for an undelivered service, incorrect or duplicate charges and valid withdrawal. A refund request and a provider-confirmed refund are separate states.

If access is interrupted or publication ends early, the disclosed term and actual service are assessed. Receiving no replies alone does not establish non-delivery of publication; it does not remove defective-service or withdrawal rights. Early commencement and its effect on withdrawal are separately explained before payment under the applicable rules. Calling the service ‘digital’ or ‘72 hours’ does not by itself exclude every refund.

You may also send a withdrawal notice or service complaint to contact@collectorium.co. Exercising a mandatory right does not require account access, a particular form or prior support approval. Internal review or provider processing does not extend statutory deadlines.