Delivery and Return Terms

Collectorium is a listing platform. This document covers only Collectorium's own digital services, not the sale of a physical object listed by a user. Collectorium does not collect the object price, pay the seller, hold object funds in escrow or ship objects. This explanation does not exclude obligations imposed by law.

Membership performance begins when account benefits become accessible; visibility when the purchased placement and term begin; capacity when assigned to the relevant listing. For the first private offer service, payment alone is insufficient: the dossier must successfully reach the relevant seller's review queue. A failed or pending record is not represented as delivery. Start time, duration and the remedy for delay are specified before the order; digital services have no physical shipping charge.

Pickup and shipping choices are the seller's statements. Object delivery location, timing, charges, risk and returns are determined between buyer and seller subject to applicable law. Sample listings have no physical stock or delivery.

For Turkish consumer distance-service contracts, the general withdrawal period is 14 days from conclusion. An unambiguous withdrawal notice may be sent without reasons or penalty to contact@collectorium.co or in writing to the business address. Account access, a particular form or prior support approval is not required. Statutory exceptions apply only when their conditions are met for that service; describing a service as digital does not remove all withdrawal rights.

If performance is requested before the withdrawal period expires, the information and express consent required by applicable law must be obtained separately before performance. Marketing consent, general terms or a preselected box must not substitute for it. Mandatory remedies for defective, undelivered or incorrectly charged services remain available.

For a valid withdrawal from a service, reimbursement must be made within the statutory deadline, generally 14 days from the notice, using the appropriate original payment method without a fee to the consumer. Internal provider approval does not extend that deadline. If performance becomes impossible, the consumer is informed within three days of learning of that impossibility and collected amounts are refunded within 14 days of the notice. A seller declining an offer alone does not establish non-delivery of the platform service; withdrawal and defective-service rights are assessed separately.

Example: ‘I withdraw from the contract for [service/order reference] purchased through Collectorium on [date]. Name: […]. Notice date: […].’ Using this template is optional.