Digital-service refund and cancellation paths
Separate a subscription change or Collectorium digital-service request from an object-sale dispute.
Identify the purchase
Collectorium support can only assess Collectorium digital services such as an eligible membership, a listing-specific first private-offer service, a visibility tool or a retained earlier Offer Room charge. The listed object's price, delivery and seller return remain outside this path.
Check the current support state
Use the Support page to see whether secure case intake is available. A request is not an approval or completed refund, and this guide does not promise a universal eligibility window.
Avoid duplicate recovery
If a bank dispute or chargeback is already open, do not start a second recovery path for the same purchase. Provider evidence and applicable market rights remain authoritative.
This article is practical guidance, not a binding agreement. Launch-market terms and policies require separate legal review.