Work around or report an access barrier
A concise route for keyboard, zoom, screen-reader, motion and provider-surface problems.
Try a stable setup
Use a current browser, enable browser zoom rather than disabling it and respect the system reduced-motion setting. If a provider embed blocks the task, return to the Collectorium page and use the available fallback route.
Describe the barrier
Record the page, task, input method, browser/device and assistive technology, plus the result you expected. Do not include passwords, card data or unrelated medical information.
No false certification
Collectorium's accessibility statement records current commitments and open audit work. A successful automated test does not prove that every route is fully conformant.
You can report without signing in
Email support@collectorium.co when an access barrier prevents you from using the form. Include the affected page, device, browser or app version, input method and expected result. Do not include medical records or other unnecessary sensitive information.
This article is practical guidance, not a binding agreement. Launch-market terms and policies require separate legal review.
Collectorium support
Still need a hand?
If the guides did not answer your question, tell our support team what happened. You do not need to sign in to send an email.
Email supportsupport@collectorium.coThe button opens your email app. If nothing opens, copy the address and write from your preferred email service.